At Elle Shoes Shop, we want every pair of shoes to be as perfect for you as they are in our collection. However, we understand that sometimes an exchange or return is necessary. Our policy is designed with the same care and attention to detail as our premium footwear.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. Items must be unworn, in their original condition, and with all tags and packaging intact.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following items:

  • Moccasins (due to their soft interior lining)
  • Espadrilles (with fabric footbeds)
  • Mules & Slippers (both men’s and women’s)

*Final sale items will be clearly marked at time of purchase.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our Fashion Advisors at [email protected] within 15 days of receiving your order with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer an exchange or refund
Subject: Return/Exchange Request – Order #[Your Order Number] Dear Elle Shoes Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) for return/exchange: – [Product Name] in [Size/Color] Reason: [Please specify] For exchanges, I would like: – [New Product Name] in [Size/Color] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

We’ll respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (3033 Star Trek Drive, Tallahassee, US 32301)

Step 3: Ship Your Return

Package the item(s) securely in the original packaging and include:

  • Completed return form (will be emailed to you)
  • Copy of your order confirmation

Note: We recommend using a trackable shipping service as you are responsible for the return shipment until it reaches us.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • We’ll ship your new item once the return is received
  • Price differences will be charged/refunded as needed
  • Standard shipping fees apply for the new shipment

International Returns

For our global customers (excluding some Asian and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs/duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Need Assistance?

Our Fashion Advisors are here to help with any return or exchange questions. Contact us at [email protected] for personalized service.